Update as of May 1st 2020: Our COVID-19 relief is no longer being offered, our standard refund policy is back in effect.
Update as of March 31st 2020 : If you are refunding before May 1 2020 during our COVID-19 relief period, make sure to contact us so we can arrange a full refund back to your athletes. For more details read here.
IMPORTANT: REFUNDS MUST BE INITIATED FROM WITHIN COMPETITION CORNER. DO NOT ISSUE REFUNDS DIRECTLY FROM STRIPE
From the Athlete list, you can hoover your mouse over the athlete and click the Refund icon -
Go to Teams, locate the team, click on the team captains name, and click "REFUND"
You'll be presented with a summary of what will be refunded along with a confirmation to proceed. You must re-enter your login password to proceed. This prevents any accidental refunds from happening.
The balance will automatically be pulled from your Stripe account and refunded directly to the athlete.
You must have a balance in your Stripe account to issue a refund.
If refund is past 90 days, you should confirm with the Athlete their card is still active.
Refunds can only be sent back to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account).
Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (e.g., check or bank account deposit). More details here