Refunds in Competition Corner are processed directly through Stripe and returned to the athlete's original payment method. This article covers how to issue refunds for both individual athletes and teams.
Issuing an Individual Refund
Navigate to the Athlete List for your event.
Find the athlete you want to refund and click the action menu (
...) next to their name.Select the Refund icon from the dropdown.
Review the refund summary that appears — this shows exactly what will be refunded.
Enter your login password to confirm. This step exists to prevent accidental refunds.
Click Confirm to process the refund.
The refund will be pulled from your Stripe balance and sent directly to the athlete's original payment method.
Issuing a Team Refund
For team registrations, refunds are always issued to the team captain — the person who originally paid. The team captain is identified by a © symbol next to their name in the Athlete List.
Follow the same steps as an individual refund, making sure you select the team captain's record to initiate the refund.
Important Notes
Stripe Balance You must have a sufficient balance in your Stripe account to issue a refund. If your balance is insufficient, the refund cannot be processed.
Refunds After 90 Days If the original charge is more than 90 days old, confirm with the athlete that their card is still active before initiating the refund.
Original Payment Method Only Refunds can only be returned to the card or payment method used in the original transaction. It is not possible to redirect a refund to a different card or bank account.
Expired or Cancelled Cards If the athlete's card has expired or been cancelled, the card issuer will typically credit the refund to their replacement card. If no replacement card exists, the issuer may deliver the funds via check or bank deposit. Learn more about refunds to expired or cancelled cards →
Event Owner Access Only Only the Event Owner can issue refunds. Collaborators and volunteers do not have refund permissions.