Individual Refunds
From the Athlete list, click on the action menu "..." and click the Refund icon -
Team Refunds
If you are issuing a refund to a team, refunds are issued to the paying person, which is the team captain notated with a © next to their name.
You'll be presented with a summary of what will be refunded along with a confirmation to proceed. You must re-enter your login password to proceed. This prevents any accidental refunds from happening.
The balance will automatically be pulled from your Stripe account and refunded directly to the athlete.
IMPORTANT NOTES:
You must have a balance in your Stripe account to issue a refund.
If refund is past 90 days, you should confirm with the Athlete their card is still active.
Refunds can only be sent back to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account).
Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (e.g., check or bank account deposit). More details here
Only the Event Owner can issue a refund. (Collaborators or volunteers do not have this ability)