If you're using PayPal
You need to issue a refund back to an Athlete or Team, please contact us.
If you have a balance before your next payout, we will pull from that balance and issue it back to the customer.
If you're using Stripe
Locate the Athlete from the Athlete list, click Update to pull up their details. And click "REFUND"
You'll be presented with a summary of what will be refunded along with a confirmation to proceed. You must re-enter your login password to proceed. This prevents any accidental refunds from happening.
The balance will automatically be pulled from your Stripe account and refunded directly to the athlete.
Refunds can only be sent back to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account).
Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (e.g., check or bank account deposit).
Refunds can be issued up to 90 days from the original sign up date.
Please note: we do not issue refunds on our processing fees.