When you register for an event on Competition Corner, you may be offered ticket protection insurance at checkout, provided through our insurance partner Teak. This covers you if you need to withdraw from the competition due to an unexpected qualifying event — such as illness, injury, or a work-related issue preventing you from attending.
Why It's Only Available at Registration
Ticket protection must be purchased at the time of registration and cannot be added afterward. This is standard practice across the insurance industry, not a platform limitation. Insurers require that coverage be taken out before any potential claim event arises — allowing someone to purchase coverage after they already know they may need to withdraw creates what's known as adverse selection, which insurers do not permit.
In short: if you think you might need it, the time to add it is at checkout.
What's Covered
The program refunds your registration cost if you're unable to attend due to one of the specified qualifying reasons. A few important notes:
Work or personal conflicts are not covered. The program protects against genuine obstacles that prevent attendance — not situations where you've simply chosen not to go.
Event cancellations or rescheduling by the organizer are not covered. The program is designed to protect the athlete, not against event-level decisions. However, if an event is rescheduled, your protection automatically carries over to the new date.
Claims are conditional. For example, if a work emergency arises and prevents you from attending, you may file a claim. The qualifying event must be the direct cause of missing the competition.
How to File a Claim
All claims are handled directly through Teak — there is no need to contact the event organizer.
Click the Request A Refund button in your Teak confirmation email, or visit help.requestmyrefund.com/general-raas
Select your refund reason and provide the required supporting documentation
Your request will be reviewed within approximately 1–3 business days
Contact Teak
For any questions about your claim or coverage:
US / International: Call 844-800-5585 or email help@helloteak.com
Canadian customers (except Quebec): Call Insurance Insight at 888-828-1866 or email help@insuranceinsight.ca
More FAQs at help.requestmyrefund.com/general-raas
Already Registered Without Insurance?
If you've already registered and missed the option at checkout, post-purchase coverage may still be available in some cases — but time is critical. Please contact us immediately at support@competitioncorner.net or use the chat option on this page and we'll check with Teak on your behalf. This needs to happen within minutes of registering, as eligibility cannot be guaranteed once time has passed.