Competition Corner

I'm an Athlete - Who Do I Contact for Help?

Michael

Everything you need to know about managing your profile, your team, submitting scores and more.

I'm an Athlete

Everything you need to know about ticket protection insurance — what it covers, why it must be purchased at registration, and how to file a claim if you need one.

Ticket Protection Insurance

Competition Corner doesn't set refund policies — the event organizer does. Here's how to get help with a billing issue.

Refund Policy

Card declined at checkout? Here are the most common reasons and how to resolve it quickly.

My Card Is Being Declined

Financial Questions

My gym is not listed

Transferring to another event

Viewing or Signing a Waiver

How do I retrieve my check in QR Code?

I forgot my password

How do I change my email address?

Can I register twice under the same account?

Updating your athlete picture, profile and PRs

How do I update my Athlete profile?

How do I change my Affiliate/Box/Gym?

I did not receive any email confirmation for my registration

Signing up children or teens without an email address

Signing up my child under my account

I'm logged in but I don't see my events

The leaderboard is not showing my correct name

I want to delete my account

General Account Management

I signed up for the wrong event

How do I update my registration details?

How do I change my division?

Download a PDF invoice for your registration directly from your Competition Corner dashboard.

Downloading Your Registration Invoice

Registration

Update your team name, roster, shirt sizes, and division — available to the team captain while registration is open.

Managing Your Team Registration

Team Management

What app should I use to record my workouts?

I am expecting an invitation to a live event.

I missed the deadline?

How do I submit my online score?

Questions about workout standards

Video Recording & Uploading Tips

How do I validate an Athlete's score?

Qualifiers are over and the Event Director has asked for a video.

I have been asked to submit a video link.

WeTime or WODProof Support

I don't see an option to submit a score

I can't submit my score

Virtual Competitions

How does the leaderboard work?

How do I view my heat schedule?

How do I appeal a score?

The Leaderboard

About Competition Corner

Find a Competition

Find answers and get help from Intercom Support and Community Experts

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