This is ONLY applicable if you purchased insurance at the time of registration and need to file a claim.
Follow the instructions in your policy details emailed to you at the time of purchase. If you don't recall the email try searching for the subject : "Important: Your RegShield Refund Protection Information" or from "firstname.lastname@example.org"
It's important to note that you can only submit a claim prior the start of your competition date.
All insurance policy claims are handled directly through our insurance partner, Fanshield. There is no need to contact the Event Organizer.
For more details, you can check out Fanshield's FAQ here.
Other refund resources: