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What is Enhanced Refund Protection?
What is Enhanced Refund Protection?
Michael avatar
Written by Michael
Updated over a week ago

Competition Corner’s Enhanced Refund Protection program is currently being offered to customers during checkout.

Competition Corner’s Enhanced Refund Protection program protects the fan’s experience by refunding the cost of their event ticket when they are unable to attend due to several specified reasons, including injury, illness and mechanical breakdown.

FAQs

Does Competition Corner’s Enhanced Refund Protection provide refunds if anevent or registration is canceled or rescheduled by the venue or ticketing /registration company?

Competition Corner’s Enhanced Refund Protection program will not provide refunds if an event is canceled or rescheduled by the venue or promoter. The program refunds a customer should they be unable to attend their event due to specified reasons and provides a ticket refund, not total event cancellation protection. The Enhanced Refund Protection program is designed to lend the greatest peace of mind to the customer, should they be unable to experience their ticketed event due to one of the specified refund reasons. However, if the event is rescheduled, the Enhanced Refund Protection program will automatically carryover to the new date for the same customer.

Does the Enhanced Refund Protection program provide refunds if a person has general work or personal conflicts and is no longer able to attend?

Competition Corner’s Enhanced Refund Protection program does not provide refunds for any general employment or personal conflict. The program protects against scenarios that stand in the way of the attendee making it to and experiencing the event – it is not by the ticket holder’s choice; rather, it is by an obstacle; they want to go,but cannot due to one of various specified reasons. The plan is conditional. For example,IF the ticket holder’s vehicle breaks down, andIF that breakdown prevents them from attending the event, only THEN can they file a refund request.

What does the Enhanced Refund Protection program refund?

Customers can refer to their original confirmation email for a link to information about their specific refund program. If they are unable to locate the email, they can contact our. dedicated Customer Service Team for assistance.

Can Enhanced Refund Protection be added AFTER a ticket / registration / reservation is purchased?

In select cases, we can help you provide a post-purchase link. Please contact your Protecht Partnership Manager for more information.

Can Protecht help with changing the date, time or any other parameters of my ticket(s) /reservation?

The system we provide to support Competition Corner’s Enhanced Refund Protection does not have access to customer reservation / ticket purchase details and cannot make any adjustments. Protecht can only assist with qualified, customer refund inquiries under the refund program.

DIDN’T FIND YOUR ANSWER?

More FAQ answers can be found on the Request My Refund Help Center website, or please ask the customer to contact our dedicated Customer Service Team. We are here to help!

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