I'm an Athlete

How to contact the event organizer

Questions about a specific event

Written by Michael
Updated over a week ago

Can I purchase insurance after I've registered?

Written by Michael
Updated over a week ago

What's the refund policy?

Written by Michael
Updated over a week ago

How do I submit a refund claim through Fanshield?

Ticket protection insurance

Written by Michael
Updated over a week ago

My card is being declined?

I can't pay

Written by Michael
Updated over a week ago

Refunds to an expired, renewed or cancelled credit card?

Written by Michael
Updated over a week ago

Viewing or Signing a Waiver

Written by Michael
Updated over a week ago

How do I retrieve my check in code?

QR Code

Written by Michael
Updated over a week ago

I forgot my password

Need to reset your account or password?

Written by Michael
Updated over a week ago

How do I change my email address?

Written by Michael
Updated over a week ago

Can I register twice under the same account?

Written by Michael
Updated over a week ago

How do I update my Athlete profile?

Updating your athlete picture, profile and PRs

Written by Michael
Updated over a week ago

How do I change my Affiliate/Box/Gym?

Written by Michael
Updated over a week ago

How can I be sure my registration went through?

Written by Michael
Updated over a week ago

I can't login using my Facebook account

Written by Michael
Updated over a week ago

I did not receive any email confirmation for my registration

Written by Michael
Updated over a week ago

Signing up my child under my account

Signing up children or teens without an email address

Written by Michael
Updated over a week ago

I'm logged in but I don't see my events

Written by Michael
Updated over a week ago

The leaderboard is not showing my correct name

Written by Michael
Updated over a week ago

How do I sign out?

Logging out of Competition Corner

Written by Michael
Updated over a week ago

I want to delete my account

Written by Michael
Updated over a week ago

How do I update my registration details?

Written by Michael
Updated over a week ago

What is Fanshield Insurance Protection?

Written by Michael
Updated over a week ago

I can't find where to enter a promo code?

Written by Michael
Updated over a week ago

How do I change my division?

Register for the wrong division?

Written by Michael
Updated over a week ago

How do I obtain an invoice for my registration?

Written by Michael
Updated over a week ago

How do I manage my team?

Changing a partner, shirt size, or team name

Written by Michael
Updated over a week ago

How do I change my team mates email address?

Written by Michael
Updated over a week ago

I can't update my team roster

Written by Michael
Updated over a week ago

I am expecting an invitation to a live event.

Written by Michael
Updated over a week ago

I missed the deadline?

Written by Michael
Updated over a week ago

How do I submit my online score?

Submitting scores for an online event

Written by Michael
Updated over a week ago

Questions about workout standards

Written by Michael
Updated over a week ago

Video Recording & Uploading Tips

Written by Michael
Updated over a week ago

What is Workout Variation?

Written by Michael
Updated over a week ago

How do I validate an Athlete's score?

Written by Michael
Updated over a week ago

I have been asked to submit a video link.

Qualifiers are over and the Event Director has asked for a video.

Written by Michael
Updated over a week ago

WeTime or WODProof Support

Written by Michael
Updated over a week ago

I don't see an option to submit a score

Written by Michael
Updated over a week ago

I can't submit my score

Written by Michael
Updated over a week ago

How does the leaderboard work?

Scoring system, Notations, etc.

Written by Michael
Updated over a week ago

How do I view my heat schedule?

Written by Michael
Updated over a week ago

How do I appeal a score?

My score doesn't look right.

Written by Michael
Updated over a week ago