I'm an Athlete

Everything you need to know about managing your profile, your team, submitting scores and more.

40 articles in this collection
Written by Michael

How to contact the event organizer

Questions about a specific event

Written by Michael
Updated over a week ago

Financial Questions

Can I purchase insurance after I've registered?

Written by Michael
Updated over a week ago

What's the refund policy?

Written by Michael
Updated over a week ago

How do I submit a refund claim through Fanshield?

Ticket protection insurance

Written by Michael
Updated over a week ago

My card is being declined?

Written by Michael
Updated over a week ago

Refunds to an expired, renewed or cancelled credit card?

Written by Michael
Updated over a week ago

General Account Management

How do I retrieve my check in code?

Written by Michael
Updated over a week ago

I forgot my password

Need to reset your account or password?

Written by Michael
Updated over a week ago

How do I change my email address?

Written by Michael
Updated over a week ago

Can I register twice under the same account?

Written by Michael
Updated over a week ago

How do I update my Athlete profile?

Updating your athlete picture, profile and PRs

Written by Michael
Updated over a week ago

How do I change my Affiliate/Box/Gym?

Written by Michael
Updated over a week ago

How can I be sure my registration went through?

Written by Michael
Updated over a week ago

I can't login using my Facebook account

Written by Michael
Updated over a week ago

I did not receive any email confirmation for my registration

Written by Michael
Updated over a week ago

Signing up my child under my account

Signing up children or teens without an email address

Written by Michael
Updated over a week ago

I'm logged in but I don't see my events

Written by Michael
Updated over a week ago

The leaderboard is not showing my correct name

Written by Michael
Updated over a week ago

How do I sign out?

Logging out of Competition Corner

Written by Michael
Updated over a week ago

I want to delete my account

Written by Michael
Updated over a week ago

Registration

I can't find where to enter a promo code?

Written by Michael
Updated over a week ago

How do I change my division?

Register for the wrong division?

Written by Michael
Updated over a week ago

How do I obtain an invoice for my registration?

Written by Michael
Updated over a week ago

Team Management

How do I manage my team?

Changing a partner, shirt size, or team name

Written by Michael
Updated over a week ago

How do I change my team mates email address?

Written by Michael
Updated over a week ago

I can't update my team roster

Written by Michael
Updated over a week ago

Virtual Competitions

I am expecting an invitation to a live event.

Written by Michael
Updated over a week ago

I missed the deadline?

Written by Michael
Updated over a week ago

How do I submit my online score?

Submitting scores for an online event

Written by Michael
Updated over a week ago

Questions about workout standards

Written by Michael
Updated over a week ago

Video Recording & Uploading Tips

Written by Michael
Updated over a week ago

What is Workout Variation?

Written by Michael
Updated over a week ago

How do I validate an Athlete's score?

Written by Michael
Updated over a week ago

I have been asked to submit a video link.

Qualifiers are over and the Event Director has asked for a video.

Written by Michael
Updated over a week ago

WeTime or WODProof Support

Written by Michael
Updated over a week ago

I don't see an option to submit a score

Written by Michael
Updated over a week ago

I can't submit my score

Written by Michael
Updated over a week ago

The Leaderboard

How does the leaderboard work?

Scoring system, Notations, etc.

Written by Michael
Updated over a week ago

How do I view my heat schedule?

Written by Michael
Updated over a week ago

How do I appeal a score?

My score doesn't look right.

Written by Michael
Updated over a week ago