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I'm an Athlete
I'm an Athlete
Everything you need to know about managing your profile, your team, submitting scores and more.
48 articles in this collection
Written by
Michael
How to contact the event organizer
Questions about a specific event
Written by
Michael
Updated over a week ago
Financial Questions
Can I purchase insurance after I've registered?
Written by
Michael
Updated over a week ago
What's the refund policy?
Written by
Michael
Updated over a week ago
How do I submit a refund claim through Fanshield?
Ticket protection insurance
Written by
Michael
Updated over a week ago
My card is being declined?
I can't pay
Written by
Michael
Updated over a week ago
Refunds to an expired, renewed or cancelled credit card?
Written by
Michael
Updated over a week ago
General Account Management
Transferring to another event
Written by
Michael
Updated over a week ago
My gym is not listed
Written by
Michael
Updated over a week ago
Where can I find my referral link?
Written by
Michael
Updated over a week ago
Viewing or Signing a Waiver
Written by
Michael
Updated over a week ago
How do I retrieve my check in QR Code?
QR Code
Written by
Michael
Updated over a week ago
I forgot my password
Need to reset your account or password?
Written by
Michael
Updated over a week ago
How do I change my email address?
Written by
Michael
Updated over a week ago
Can I register twice under the same account?
Written by
Michael
Updated over a week ago
How do I update my Athlete profile?
Updating your athlete picture, profile and PRs
Written by
Michael
Updated over a week ago
How do I change my Affiliate/Box/Gym?
Written by
Michael
Updated over a week ago
How can I be sure my registration went through?
Written by
Michael
Updated over a week ago
I can't login using my Facebook account
Written by
Michael
Updated over a week ago
I did not receive any email confirmation for my registration
Written by
Michael
Updated over a week ago
Signing up my child under my account
Signing up children or teens without an email address
Written by
Michael
Updated over a week ago
I'm logged in but I don't see my events
Written by
Michael
Updated over a week ago
The leaderboard is not showing my correct name
Written by
Michael
Updated over a week ago
How do I sign out?
Logging out of Competition Corner
Written by
Michael
Updated over a week ago
I want to delete my account
Written by
Michael
Updated over a week ago
Registration
I signed up for the wrong event
Written by
Michael
Updated over a week ago
How do I update my registration details?
Written by
Michael
Updated over a week ago
What is Fanshield Insurance Protection?
Written by
Michael
Updated over a week ago
I can't find where to enter a promo code?
Written by
Michael
Updated over a week ago
How do I change my division?
Register for the wrong division?
Written by
Michael
Updated over a week ago
How do I obtain an invoice for my registration?
Written by
Michael
Updated over a week ago
Team Management
How do I manage my team?
Changing a partner, shirt size, or team name
Written by
Michael
Updated over a week ago
How do I change my team mates email address?
Written by
Michael
Updated over a week ago
I can't update my team roster
Written by
Michael
Updated over a week ago
Virtual Competitions
What app should I use to record my workouts?
WODProof app
Written by
Michael
Updated over a week ago
I am expecting an invitation to a live event.
Written by
Michael
Updated over a week ago
I missed the deadline?
Written by
Michael
Updated over a week ago
How do I submit my online score?
Submitting scores for an online event
Written by
Michael
Updated over a week ago
Questions about workout standards
Written by
Michael
Updated over a week ago
Video Recording & Uploading Tips
Written by
Michael
Updated over a week ago
What is Workout Variation?
Written by
Michael
Updated over a week ago
How do I validate an Athlete's score?
Written by
Michael
Updated over a week ago
I have been asked to submit a video link.
Qualifiers are over and the Event Director has asked for a video.
Written by
Michael
Updated over a week ago
WeTime or WODProof Support
Written by
Michael
Updated over a week ago
I don't see an option to submit a score
Written by
Michael
Updated over a week ago
I can't submit my score
Written by
Michael
Updated over a week ago
The Leaderboard
How does the leaderboard work?
Scoring system, Notations, etc.
Written by
Michael
Updated over a week ago
How do I view my heat schedule?
Written by
Michael
Updated over a week ago
How do I appeal a score?
My score doesn't look right.
Written by
Michael
Updated over a week ago